For enquiries or claims, call

0800RACENZ (0800 722 369)

Complaints Procedures

COMPLAINTS RESOLUTION – What should you do if something goes wrong?

If you have a problem, concern, or complaint, please tell us promptly so that we can try to fix the problem. You may contact our internal complaints manager by emailing and detailing the nature of your complaint.

We will acknowledge your complaint within 5 working days and will keep you informed of the progress. We have 40 days to respond to your complaint.

If we cannot agree on how to fix the issue you can contact Financial Services Complaints Limited (FSCL). This is an independent service and will cost you nothing. Their details are as follows:

Financial Services Complaints Limited
Postal: PO Box 5867, Lambton Quay, Wellington 6145
Physical: 13th Floor, 45 Johnston Street, Wellington
Phone: 0800 347 257


Why wouldn't you insure with FastTrack and
support NZ Horse Racing?

Whilst NZTR and HRNZ endorses the FastTrackinsurance initiative, BrokerWeb Risk Services Limited is solely responsible for the promotion, sale and all related insurance matters of the Specified Insurance Policies being sold via this website. FastTrackinsurance is a division of BrokerWeb Risk Services Ltd.


Some Of Our Associations

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Contact us

0800RACENZ (0800 722 369)