For enquiries or claims, call

0800RACENZ (0800 722 369)

FREQUENTLY ASKED QUESTIONS

As this is a new and unique initiative to support the New Zealand racing industry, it is natural you may have some questions around it - and to ensure you have the security of ongoing insurance covers.


Within this dedicated section we have captured the key questions that we believe will arise and we will update these as others are received.

If we have not answered your particular question then please Contact Us.

Please click on the question subject heading following, to link you to the section that answers your question:

PREMIUM QUESTIONS

- Will my premiums be cheaper?
-  If they are not, then why should I do this?
- What's the catch?
-  How to pay my premium

INSURANCE COMPANY QUESTIONS
- Can I keep my current insurer?
- Will my insurance covers be safe?
- What about any claims?
- What is the current Financial Strength Rating of my insurance company?

PERSONAL INSURANCE QUESTIONS
- How do I set the value of my car insurance?
- Will everyone be insured to drive my car?
- Can I insure my son's/daughters' car?
- Can I have replacement (Hire) vehicle while mine is being repaired after an accident?
- Will I be covered if I am going away from my home for a long period of time?
- My house used to be insured for its overall size, why has this changed?
- How do I work out the correct sum insured for my home?
- Is the sum insured the amount I will be paid if my home is destroyed and needs to be rebuilt?
- What do you mean by household contents?
- How do I work out the sum insured for my contents?
- How much do I need to insure for?
- I have an expensive piece of jewellery (or painting, collection or ornament), how do I know it is covered for its full value?
- What about my Farm or Commercial business?

WEBSITE QUESTIONS
- Is the website secure?
- I have submitted my proposal but didn't receive a confirmation. What do I do?

RACING CLUB QUESTIONS
- How will my local Racing Club benefit?
- How much of my premium is contributed to the racing industry?
- Must I belong to a Racing Club to participate?

INSURANCE BROKER QUESTIONS 
- Who are BrokerWeb Risk Services Limited?
- Can I stay with my current Broker?

 

PREMIUM QUESTIONS:

Will my premiums be cheaper?

Possibly, but not necessarily – You accessed the FastTrackinsurance website in order to support racing in NZ. We make no claims to reducing premiums but we will match or better your current arrangements ALL FOR THE SAKE OF RACING.

You have the choice of policies at all times. They can be broader or more limited than your existing policies and the premiums will change according to your choices.

We believe when you place your insurances through the FastTrackinsurance website you will not only be looking to increase racing prize money, but also be aiming to get the insurance policies and cover best suited to your needs, so cheaper premiums are not necessarily the goal of FastTrackinsurance.

 

If they are not, then why should I do this?

To help the NZ racing industry and your local Racing Club - We believe you were going to review and pay for your insurances anyway - all we are asking is for you to consider your options and join up via the dedicated FastTrackinsurance website.


What's the catch?

None – Because terms and covers will be offered in the normal manner and at your expiring sums insured (unless you instruct us otherwise) but - and here's the difference: you pay your premiums via the secure NZTR and HRNZ endorsed dedicated website using Payment Express money management service, certified for all major credit cards, or via easy monthly payments.


How do I pay my premium monthly?

Currently, most insurance companies charge you 10% interest to pay your premiums monthly, over a 12 month period. We believe this is too high and have negotiated with a specialist premium funder, Hunter Premium Funding (HPF), a reduced rate of 7%, and they also offer the flexibility of paying your premiums over less than 12 months should you wish.

Who are Hunter Premium Funding? They are specialised premium funders to the insurance industry, owned 100% by Allianz Insurance, a large global and reputable insurance company. They are the largest premium funder in New Zealand and Australia; refer to: www.hpf.co.nz/internet/hpf.nsf/docs/AU+Hunter+Premium+Funding

How does this work? If you indicate that you wish to pay your premiums monthly, we will include the funding documents for HPF for your completion. With effect from 16 November 2015 you will be able to accept your funding on line, and the payments will be made regularly from your nominated bank account directly to HPF. They will pay your insurance premiums within a set period of the commencement date of your insurance. You will only have to complete the documentation once and the funding arrangement can be rolled over for any subsequent renewal in the future.

How do I pay my premiums annually?

You can pay via the secure web payment through DPS Payment Express, details of which will be provided to you once you accept our quote. Please note there will be a 1.9% merchant fee charged. 

You can pay us via Direct Credit - paying the money directly into our account through internet banking.  Details will be provided to you once you accept our quote.

You can pay us by cheque - postal details will be provided to you once you accept our quote. 


 

INSURANCE COMPANY QUESTIONS:

Can I keep my current insurer?

It depends on who you are insured with.  Not all insurers will deal with insurance brokers and only deal with the public direct. BrokerWeb Risk Services Ltd (of which FastTrackinsurance is a division of) will only place insurance with intermediated insurance companies with a Standard and Poor's Financial Strength Rating of "A" or above, to guarantee the security of claims paying ability for our clients.
 
If you are currently insured with one of these 'direct' only insurers, we will need to move your covers.  You will always have the final decision on what covers you accept.


Will my insurance covers be safe?

Yes – Your insurance will be placed through a reputable NZ based insurance company with a Standard and Poor's Financial Strength Rating of not less than "A" grade. 

Instant confirmation of cover is provided once your chosen insurance is selected and premium paid.


What about any claims?

No worries – Claims will be registered in the normal manner - BUT - you have the added benefit of total assistance from BrokerWeb Risk Services and their professional claims team, via either the FastTrackinsurance website or a specific 0800 claims support number.

 

What is the current Financial Strength Rating of my insurance company?

These are set by international rating agency Standard and Poor's – Please click on the name of your insurance company below, all of whom support the FastTrackinsurance programme, to take you to that insurers website to show this current detail:

NZI Insurance                 QBE Insurance                 Vero Insurance

 


PERSONAL INSURANCE QUESTIONS:

How do I set the value for my car insurance?

The value for your car should be the current retail value, which is the market value. You can ring a car dealership, or look on TradeMe to ascertain what a similar make, model and mileage to your vehicle is retailing for.


Will everyone be insured to drive my car?

In most cases, yes, so long as they have your permission to drive and hold a current, clean, drivers licence. Any drivers under the age of 25 years may not be covered unless they are listed as drivers on your policy. Please give us a call if you are uncertain.


Can I insure my son's/daughter's car?

Only if you are the registered owner of the vehicle. If you are, then you must note who the regular driver is on the proposal form, so your insurer knows who usually drives the vehicle.  Your son or daughter can insure their vehicle direct via this website if they wish.


Can I have a replacement (Hire) vehicle while mine is being repaired after an accident?

Usually - but there is an additional cost, and this option must be selected when you take out your insurance.


Will I be covered if I am going away from my home for a long period of time?

Yes - But if your home is going to be vacant for more than 90 days, you MUST let us know in advance.


My house used to be insured for its overall size, why has this changed?

The Christchurch earthquakes showed us that disasters do happen. Insurers discovered that they did not have a true picture of what their exposures were in dollar terms, as insuring on a size basis of square meters did not reflect this. They need to have more certainty around this. By insuring for a known value, you now have control on how much your house is insured for and know the true insurance sum insured.  


How do I work out the correct sum insured for my home?  

The current size of your house, in square metres is still the main consideration, but you also need to take into account location, age, construction materials and section profile. Also, factor in any fixed floor coverings (glued, tacked or smooth edged), outbuildings, retaining walls, paving and driveways, swimming pool or spa pools, tennis courts, fixed BBQ's or any other special features as all these assets add to the insurable value OVER AND ABOVE the dwelling itself.

You can insure for the value your current insurer has set - or that you have agreed upon at your last renewal - but you should check this figure very carefully.

There are several ways to assess the correct cost to rebuild your home.  You can obtain a valuation for insurance purposes from a  registered valuer, registered quantity surveyor or building practitioner holding an appropriate trade licence, or other such specialist.  You can also access the Cordell Calculator - a calculator kindly supplied by NZI Insurance to assist you in setting your sum insured. 

REMEMBER - THE MARKET VALUE OR QV IS COMPLETELY DIFFERENT
TO THE COST OF REBUILDING YOUR HOME IN THE EVENT OF DAMAGE.


Is the sum insured the amount I will be paid if my home is destroyed and needs to be rebuilt?

The sum insured is the MAXIMUM amount that will be paid towards rebuilding your house. If the sum insured is not enough, you would have to pay the difference. If the cost to rebuild is lower than what your house is insured for, then only the cost of rebuilding will be paid.


What do you mean by household contents?

Domestic furniture and furnishings (that can be removed from the property), appliances, (carpets and floor coverings are generally covered under your house insurance, unless they are not fixed to the floor), clothing and other personal effects, including, but not limited to, jewellery, sports equipment, cameras, etc. Please note that there is limited levels of cover for items such as jewellery, cameras, sports equipment, including bikes.  Should they be over $3,000 in value, you will need to specify them on your policy to be covered for the full amount.  There is also limited levels of cover for works of art, collections and ornaments.  Should these be valued over $10,000 they may also need to be specified.


How do I work out the correct sum insured for my contents?

This link will  help you consider everything in your home, to ensure you select the correct sum insured. Kindly supplied by NZI Insurance.


How much do I need to insure for?

The contents of an average New Zealand home are worth over $80,000. Some people believe they will never lose all of their contents. But, as an example, should you have a fire, it may not totally destroy your home, but the resulting damage from smoke, water and firemen may cause considerably more damage than the actual fire.


I have an expensive piece of jewellery (or painting, collection or ornament), how do I know it's covered for its full value?

Depending on the type of cover you select will depend on the maximum value or any one piece of jewellery is covered for without being specifically noted on your policy. There is also generally a limited total amount that all your jewellery will be insured for. To have it covered for its full value you will need to provide a current valuation (within the last 12 months) from a registered valuer.  Please note there is also a sum insured limit for all of your unspecified jewellery.  Should you have a large amount of jewellery please give us a call to ensure we have these insured correctly. 

What about my Farm or Commercial Business?


We would be happy to assist you with any of these, but cannot do so via this web site at present.  Please contact us through our 0800 number (0800 722369), or email via the 'Contact Us' page. You can also Live Chat with us - see the icon to the right.

 

WEBSITE QUESTIONS: 

Is the website secure?

Yes because it is well managed by BrokerWeb Risk Services, a prominent and reputable New Zealand based national insurance broking house. Further information on this successful company can be found on www.bwrs.co.nz


I have submitted my proposal but didn't receive a confirmation.  What do I do?

Please give us a call on 0800 722 369 to ensure your proposal was received.


RACING CLUB QUESTIONS: 

How will my local Racing Club benefit?

Greatly – if you tick the box on the website application to elect to have your contribution passed to your local or preferred Racing Club, then prize money allocated on races run by your chosen Club will be boosted by 60% of NZ Thoroughbred Racing's and Harness Racing NZ share of your brokerage, with the balance allocated to the national prize money structure. 

If you do not nominate a Club, then your support will go into the national prize money pool.  In both cases we will show the amount of your valuable contribution.

At all times, contributions are collected for the purpose of increasing racing stakes.


How much of my premium is contributed to the racing industry? 

It varies – because each premium is different based upon your selected levels of insurance cover.


Must I belong to a Racing Club to participate?

No – all you have to be is a fan of racing! You do not have to be in the industry - just want to support increased racing stakes.
 

INSURANCE BROKER QUESTIONS: 

Who are BrokerWeb Risk Services Limited?

They are an independently owned New Zealand insurance broking house, formed in 2006 which now has six national offices and over 100 employed insurance professionals.

NZTR and HRNZ has chosen BrokerWeb Risk Services to manage and run the important
Fast
Trackinsurance initiative.
Further information on this successful company can be found by following this link.


Can I stay with my current Broker?

Unfortunately not at this point in time – This is because NZTR and HRNZ have chosen BrokerWeb Risk Services Limited to be their insurance supplier of choice for this important Initiative. Therefore, only by accessing and purchasing your domestic insurance via this authorised website is racing able to directly benefit from your contribution, as no other insurance broker is able to provide this direct benefit. However working with other brokers with volume business is something we are looking at in the future.

In the interim if you would like to please advise us who your broker is (including the name of the company they work for) by accessing our Contact Us page via this link, then we can capture this detail and work out the best way to accommodate you in the future. Thank you for your understanding and assistance.

 

 

 



 

 

Why wouldn't you insure with FastTrack and
support NZ Horse Racing?

Whilst NZTR and HRNZ endorses the FastTrackinsurance initiative, BrokerWeb Risk Services Limited is solely responsible for the promotion, sale and all related insurance matters of the Specified Insurance Policies being sold via this website. FastTrackinsurance is a division of BrokerWeb Risk Services Ltd.

 

Some Of Our Associations

brokerweb-logo-white  IBANZ-logo-noleft-margin-985 NZTR-logo-2015-WhiteHRNZ Logo White-379
 

Contact us

0800RACENZ (0800 722 369)
info@fasttrackinsurance.co.nz
   
FastTrackinsurance